Bi-directional Sync: Moving Leads From Your CRM to Your Dialer

The two-way street your contact center needs

Inbound call centers live on leads coming in from the CRM. When a marketing team captures a lead in HubSpot or Salesforce, it should land in the dialer — ready to be called — without anyone exporting a spreadsheet first.

That's exactly the problem bi-directional sync was built to solve.

From your CRM to your dialer, automatically

Once you connect VConnector in both directions, new leads and updated records from your CRM appear in your dialer lists automatically. No manual imports, no "send me the updated file", no out-of-date lists sitting in the queue.

Smart syncing that respects real operations

Bi-directional sync is designed around how call centers actually run:

• **Automatic updates** — new leads appear in the right list the moment they're created.
• **De-duplication** — the same contact never gets queued twice just because the CRM refreshed.
• **Consistent lists** — leads stay matched to the campaign they belong to, so reps never call the wrong pool.
• **Delivery you can rely on** — if a delivery is ever interrupted, the sync keeps working until the record arrives and nothing is lost.

Covers the CRMs your team uses

Bi-directional sync works with the same integrations you already use for inbound records — HubSpot, Salesforce, and more — so you get one clean, two-way connection instead of a pile of point-to-point tools.

Close the loop

Leads come in from marketing, get dialed, produce results, and those results flow straight back to the CRM. Marketing sees what converts, sales sees what's happening on every call, and nobody touches a CSV again.